N26 – The Mobile Bank

от N26 GmbH

Цена: БесплатноУстройства: iPhone

Версия: 4.15 от 11 декабря 2024 Язык: Русский Размер: 543.6 Мб Возраст: 4+ Официальный сайт: https://n26.com/en-eu?utm_source=appstore&utm_medium=description

4.82 (1) AppStore: 4.77

N26 - The Mobile Bank

N26 mobile banking app demonstration

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Отзывы о приложении N26 – The Mobile Bank (42)

Apple feedback, 11 сентября 2024 в 13:39:46 # A lot of small issues with the registration flow (developers, you should test it yourself), not critical, but it all makes a bad impression (e.g. I got 2 identical messages about the free trial, got errors when excepting the offer - so had to restart the app).

Generally, UI looks outdated when trying it after Revolut app. Like outdated Wordpress template, lol

Today I tried to top up via apply pay and it didn’t work with two different cards (then tested the same thing in Revolut - no problem there with my cards)… Ответить
Andrey kart, 30 мая 2024 в 21:29:17 # Run away from this bank! This is the first time I write a review on Apple Store. Just so that others don’t suffer the same troubles like me and thousands of other N26 clients did. Google it and youll find plenty of stories about banks stealing peoples money. I read this myself before opening a bank account, but I thought it was the machinations of competitors! Now I really regret that I ignored these reviews. In general, a year after opening the account, the bank blocked it. N26 sent a standard letter saying that the account was closed for some extraordinary reasons (they send it to everyone they block). N26 takes your money, deletes your account, deprives you of access to the support service and switches to communication via e-mail. But! After a couple of notification emails, they stop responding to all your emails. You have no money and no opportunities to resolve anything with the bank. This is a digital bank and you are simply lose your funds by the click of a button. The only thing left to do is complain to the supervisory authorities or the court. But this is a waste of time, money, and nerves. N26 suggests, apparently, that you will give up and simply forget about your loss. Many people do this if the stolen money by N26 not too much - several hundred euros. Its easier to forget. But it’s better not to take risks and not deal with digital scammers from N26 in the first place! Be careful! Ответить
Captain nigorro, 29 мая 2024 в 08:29:38 # Card verification is terrible, people who do this drop the video call and don’t want to do anything. I tried to go through verification with 5 operators, but only one of them deigned to do at least something, but then simply canceled the call. On the second attempt, the same operator immediately canceled the video call. And the verification itself looks terrible, some teenagers in a noisy room are checking your documents Ответить
Загизаг, 01 февраля 2024 в 17:55:46 # Hi! I’m trying to sign up, but the window employee status is blank, without it it doesn’t allow to proceed Ответить
Ifilippov, 01 февраля 2024 в 04:43:24 # "Disappointing nationalist app. Fails to recognize current location, hindering user experience. I will take legal action against how this app treats its users. Its simply discrimination against people. Ответить
Sorokily, 02 февраля 2023 в 03:18:46 # Bank which pretends to be digital, in reality it’s the same crazy bureaucracy as everywhere else. Official registration documents are not accepted because it was made more than 3 months ago… face palm, should I move to new place, to make bank to accept official city documents?
They also can’t change address of the card shipping after 10 min since it was requested. Bank recommended me to HOPE IT WILL BE DELIVERED TO RIGHT ADRESS, are you kidding me?! Ответить
Bag. mag, 31 января 2023 в 19:32:50 # Account has been cancelled after one day, without any spending and one top up of €100.
Dear “bank”: to block account for “suspicious” activity, there must be at least some activity.
Maybe for kids with less than €10 capital. Ответить
Sergej19, 31 января 2023 в 18:51:54 # Закрыли счет - вернуть деньги со счета просят кучу документов…. Например включая логотип банка Сантандер…. Где я его возьму И почему я должен им его предоставлять что бы вернуть свои деньги! Друзья, прошу Вас быть очень осторожными работая с этими не внятными людьми Ответить
Aylisrg, 20 июля 2022 в 14:11:43 # Almost like Tinkoff in Russia (RIP, my dear friend).
App is amazing, except some delivery difficulty to my region (Switzerland, Campione D’Italia). Ответить
Повоалала, 05 июня 2022 в 18:17:24 # So… It’s one big lie and a scam. This does not take eight minutes I spent about half an hour just trying to set up an account and each time it’s just like a cycle it tells me to put my email to verify it I going to verifying it and then it sends me back in to putting my email in. Ответить
Andrtop, 29 апреля 2022 в 09:52:36 # I was a very loyal N26 client. But today the N26 services just stopped working. Neither the App nor website. I cannot top up my card pocket and make all necessary payments. Who contact with?! They don’t have a hotline! Ответить
Andrtop, 09 апреля 2022 в 12:36:51 # I was a very loyal N26 client. But today the N26 services just stopped working. Neither the App nor website. I cannot top up my card pocket and make all necessary payments. Who contact with?! They don’t have a hotline! Newer use it as your main banking account. Ответить
Annnnnnnttttooo, 07 апреля 2022 в 18:19:11 # Hello. I have issues with my card, i tried to reach support chart with ios App, but it’s never work, always freezes at loading icon..
How i can get help? And if that’s not possible to get fast problems solving, then it’s ok, i just change my bank on something more friendly.. Ответить
Sbordya, 25 января 2022 в 06:19:29 # Hello, I was always a loyal customer of N26 and was always recommending it to anyone I knew. However, recently I moved to another country and changed my phone and phone number. I couldn’t login with my credentials after that so I was suggested to go through the process of revivification again. I did it and after that the nightmare began. First, I got an email that my account can’t be opened (why, I already have it). No reasons for this decision were provided. Second, online support all the time I’m waiting is totally useless. They can’t help me and suggest to wait until the case is resolved (no any deadline for this). Third, after 2 weeks I decided to close my account thinking that I’ll get my money back faster. I took the form from their website and sent it (still waiting for more than a month). Four, 2 weeks after that I got an email saying that the form was wrong (why, it’s from their website) and I have to send a new form. The sender apologised for long delay in the reply and assured me that the case will be resolved with urgency. I sent the form, and for more than 2 weeks no reply from him. I am absolutely disappointed with your customer support, it’s just unacceptable! I would certainly recommend anyone looking for a change a service called wise (previous transferwise). Having the same case, they resolved it in 1 day. My journey with the support started on 18th of October and I’m still waiting for any update on 5th of December. N26, please resolve my case finally and return me the money! Best regards, Serghei PS: if somebody knows any juridical option to get the penalties from N26, please get in contact with me

Update: the account was closed and I received my money 80 days after I contacted the support. I am happy to get my money back but it took really long amount of time, I’m really disappointed. As I couldn’t access my account I couldn’t check if I received all the money I had. They didn’t send me any transaction statements when closing my account. Also no explanations were provided why my account was closed, seems like they just didn’t like the fact I moved to Russia or changed my smartphone Ответить
Sbordya, 12 декабря 2021 в 13:32:02 # Hello, I was always a loyal customer of N26 and was always recommending it to anyone I knew. However, recently I moved to another country and changed my phone and phone number. I couldn’t login with my credentials after that so I was suggested to go through the process of revivification again. I did it and after that the nightmare began. First, I got an email that my account can’t be opened (why, I already have it). No reasons for this decision were provided. Second, online support all the time I’m waiting is totally useless. They can’t help me and suggest to wait until the case is resolved (no any deadline for this). Third, after 2 weeks I decided to close my account thinking that I’ll get my money back faster. I took the form from their website and sent it (still waiting for more than a month). Four, 2 weeks after that I got an email saying that the form was wrong (why, it’s from their website) and I have to send a new form. The sender apologised for long delay in the reply and assured me that the case will be resolved with urgency. I sent the form, and for more than 2 weeks no reply from him. I am absolutely disappointed with your customer support, it’s just unacceptable! I would certainly recommend anyone looking for a change a service called wise (previous transferwise). Having the same case, they resolved it in 1 day. My journey with the support started on 18th of October and I’m still waiting for any update on 5th of December. N26, please resolve my case finally and return me the money! Best regards, Serghei PS: if somebody knows any juridical option to get the penalties from N26, please get in contact with me PSS: trying to submit this review for a third time already, for a reason it doesn’t show up in the reviews Ответить
Tretcasman, 20 октября 2021 в 02:26:17 # Для подтверждения почти всех покупок необходимо войти в приложение, но приложение часто выдаёт ошибку и приходится ждать по часу, пока вход снова заработает. Ответить
Блейк7, 29 июля 2021 в 04:40:18 # The app works like a charm and N26 provides a lot of discounts at online stores . Sharing invite code for 50€ after making a purchase: marats6218 Ответить
Kutyur yuri, 22 июня 2021 в 23:35:51 # Why are my transfers rejected? a person cannot send me money. For a week from support, no one answers this question.
After finding out my problem, he just closed the chat. thats all. if I violated your rules, I can find out what exactly and why, they did not even explain the problem. I asked how to solve this, how to change the tariff. They just closed the dialogue.
There are no people there, only robots talk to you, and send strange letters.

Почему мои переводы отклоняются? человек не может прислать мне деньги. Уже неделю из подержки на этот вопрос никто не отвечает.
Затем узнав мою проблему, админ, просто закрыл чат, и всё‍♂️. если я нарушил ваши правила, то могу узнать, что именно и почему, они даже не объяснили проблему, просто заблокировали счёт. Спрашивал, как это решить, как поменять тариф. Они просто закрыли диалог.
там нет людей, с вами разговаривают только роботы и шлют странные письма. Короче банк не рекомендую, счёт заблочили вместе с деньгами, не вернули! Ответить
Keyhell, 22 июня 2021 в 16:21:42 # So far I’m confused with instant “no internet connection” and lack of customer support contacts. I definitely have internet connection via WiFi and/or my Vodafone sim. Ответить
Userpavel, 18 марта 2021 в 11:58:23 # Can’t transfer money between spaces inside of the app if I use 4g internet connection.
If I login to the web version of the N26 on the mobile phone also with a 4g I can transfer money between spaces easily

Otherwise I am quite happy with the bank/app

Update20.02.21 big is fixed, thank you Ответить
Captain snail123, 25 декабря 2020 в 17:35:57 # The comment field was not displayed in the payment. I filled it 100%, it was very important, because I paid the semester fee for university and my payment was lost. Transferred money to a friend to check it out and comment wasn’t saved. I wrote to support, and they replied that I NEED TO PROVE this problem (like I did not fill this field two times) Ответить
Possessor1980, 25 декабря 2020 в 16:34:57 # Hi, it’s working very well but could you creat a widget for iPhone, it’s more convenient to use, thanks! Andrei Ответить
Abroshkaa, 25 декабря 2020 в 16:12:37 # Blocked my new account for scholarship and government payments. Without explaning the reason. The account was completely new and there were no transactions at all. I can’t change the IBAN in the scholarship documents... SO you left a foreign student without money for subsistence, thank you very much! Ответить
Elliemst, 25 декабря 2020 в 14:44:10 # The app doesn’t work correctly anymore! I can’t make ANYTHING IN THE APP AND CANT MAKE A TRANSFER!
my internet is perfectly fine but I can’t even use a web app because I need to confirm log in through the mobile app, which is impossible BECAUSE IT IS LAGGING LIKE CRAP Ответить
Userpavel, 25 декабря 2020 в 14:27:53 # Can’t transfer money between spaces inside of the app if I use 4g internet connection.
If I login to the web version of the N26 on the mobile phone also with a 4g I can transfer money between spaces easily

Otherwise I am quite happy with the bank/app Ответить
Ниггар, 25 декабря 2020 в 13:30:32 # I reached you via Twitter etc.. you are giving me no solution! What a waist.
Update - if you ever tried tinkoff, be aware... Support is so bad. They didn’t solve any kind of issue. It’s like a talking with a botchat. I asked to cancel a transfer, that’s all! And you know what, they can’t! It’s almost 3 month! No answer, no solution. Ответить
Профилун, 25 декабря 2020 в 13:20:20 # Firstly I would like to say that I have the bank account in N26 for over a year and they’ve never let me down. And now the updated app is just wonderful! More cool options, very useful, nice design. So in my opinion it’s 9/10 (9 just because there is always something you can improve). Thank you for your work!
I can definitely recommend this bank! Ответить
Surelianarst, 25 декабря 2020 в 12:04:49 # Absolutely untrustworthy . Card is not secured. The 3D Security is a fiction. Run away from this bank, if you don’t want to loose your money. Because the useless contact center only can say how sorry they are and drive you crazy with endless and the same questions. But never solve the technical issues that is in their side. Ответить
Lacrimru, 12 марта 2020 в 15:37:49 # I use one bank account of N26 as principal Spanish bank account and it’s fantastic comfortable. By the way N26 has best exchange rate for travel in non euro countries like a Sweden. It’s zero cost conversion and zero commissions. Ответить
Igorzarut, 12 марта 2020 в 15:22:02 # I have problems with logging in and when I get to talk to a real human in the chat they either ask whether I use valid credentials or they just leave the chat. I haven’t seen such tech support behavior before. Ответить
Hsgfg, 12 марта 2020 в 13:36:20 # Tried the app on 2 different phones and connections since few months and the Identity feature never worked, so I can’t use the bank because of the problems with app basically. It’s a pity cause I really wanted to be their client Ответить
Dmitry uk, 12 марта 2020 в 13:33:34 # В мире европейских консервативных банков эти ребята совершили настоящую революцию. Удобный, надежный и главное мобильный банк. Ответить
Belmatter, 12 марта 2020 в 12:22:10 # Until app asked me to reverify my account I was more or less happy with it (beside the fact that touch-id crashes sometimes and i need to reset it again almost every week).
When application asked me to reverify my account I agreed, application blocked and then I am stuck. I tried to have verification process several times but each time I was waiting for 10 minutes and couldn’t find any expert to verify. Basically cannot use app now. Ответить
Coolichiki, 13 мая 2019 в 17:28:17 # Stuck on the error “something has gone wrong” immediately after login (didn’t finish verification) and cant do anything - site redirects to the app, support didn’t help Ответить
Nedis94, 15 августа 2018 в 01:45:24 # I registered for N26 while I was in Estonia a year ago. Since then I moved to Germany and diligently notified bank about that. Still, with recent policy change they have disabled Cash26 for me. I contacted support but they did not offer any solution. Also, said that it’s impossible to open a new account in Germany if I already have one. So, now I have a “bank” to which I cannot even deposit money, haha Ответить
Kdiehenfoigt, 05 апреля 2018 в 03:18:54 # Es gab mehrere Fälle, wo ich mit denen böse war, heute war aber ein richtiger Tiefpunkt unserer Beziehung :))
Mit dem neuen Update ist bei mir die Option Cash26 verschwunden (selbstverständlich wenn ich sie am meisten brauchte, yaaaay). Ответить
Jimilian, 01 февраля 2018 в 13:04:40 # Almost every time I need to pay via N26 something is broken in confirmation mechanism. It’s really annoying. Ответить
Thet4rg3t, 24 января 2018 в 04:55:13 # It‘a really easy to open an account in N26 also from abroad, it is literally the only German bank which let you do it without visiting Germany. Ответить
R. his., 22 ноября 2017 в 12:49:40 # Хорошее приложение, удобное, радует возможность ложить деньги на карту почти в любом магазине . Единственный минус - зачисление денег на баланс происходит за 2-3 дня, если переводишь с другой карты . Ответить
Klaived, 11 ноября 2017 в 01:24:52 # I spent two hours to get information that my passport can’t be used for verification. And as a solution they suggested to change a passport. Thank you!
Maybe you will start with yourself Ответить
Flowerett, 13 июля 2017 в 09:15:04 # Latest version doesn’t work. App quits right after login. Can’t do anything. The support team gave me super helpful advice: „Normally the app is built to work on Smartphones. If this doesn’t work properly on your IPad please make sure to use the app on a smartphone“ . So, if you want to have the mobile bank on your IPad - please make sure to use another bank. Ответить
Mishaplet, 20 июня 2017 в 05:22:51 # Starting using it few months ago and sort of liking it. But last week experience ...
1. invited my wife, n26 promised 15€ reward. She top-upped her account, but I never received my money. Wrote to support, they said that the referral program has been stopped. Wow. Why is it still written in the app? I replied, that it is not okay, that it is written in the app, on the web site, it wasn’t mentioned anywhere that the program has been stopped. No one reply to me after all.
2. Just received N26 Black, tried to pay at a shop 20eur for groceries - WRONG PIN. Must be kidding, pin is not wrong, when you activate the card you confirm it two times. No way I could have messed up with the pin. I transferred the amount to my wife’s N26 card - wrong pin! It was first time when I paid without Paypass, cause now amount was over 20eur so pin is required. I guess cards just don’t work or what? Ridiculous. Was looking like an idiot in the shop. Ответить