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Отзывы о приложении getir (49)

• Mashask25, 10 сентября 2024 в 19:59:38   # Я в Турции часто приезжаю в командировку, хочу заказать доставку еды, но с моего номера невозможно зарегистрироваться в приложении, что за дискриминация ?! Ответить
• Kolbevich, 03 февраля 2024 в 10:07:42   # That’s a terrible customer service! I have waited 4.5 hours and after I contacted customer support multiple times, where they reassured me that’s everything is okay, the order got cancelled by Getir. This was a month ago and I still haven’t got a refund in equivalent of >100$. There were no refund problems with Yemeksepeti or when I cancelled myself, so it’s not my bank. They just forgot it! Customer support is useless and frustrating. Ответить
• Cr4zygame, 03 февраля 2024 в 05:32:33   # I am shocked by how incompetent employees work in their live support. I ask something, he answers and immediately ends the dialogue while I type him a reply message. Its just that all the worst people are in one application, you have to find more of them, and here they are full of them, as if they were specially collected in one place, and absolutely everything and always, could not help me or answer my question. Everyone absolutely don’t care about the buyers in this app. Just stop working or try to get better, I mean that sooner or later there will be a person who will sue you, and he will not care about you, even though the oversight will be small Ответить
• Acid hueisid, 03 февраля 2024 в 00:03:25   # Worst delivery service I ever used in my life. They will say they deliver your order in 15 minutes and then your order won’t be delivered for HOURS. And maybe even not delivered at all.
  Their customer support will say you that “everything is ok, just wait 15 minutes and everything will be delivered” even you already waiting for literally hours. Seems like customer service just don’t know any other lines besides “Sorry, just please wait 10 more minutes, everything is ok”.
  
  And it is literally happening once every other time. I did not receive at least 1 out of every 4 pre-paid orders.
  
  The question is: “WHY THE HELL YOU ACCEPT MY ORDER IF YOU DO NOT HAVE ANY PLANS ON DELIVERING THEM?”
  
  Stop wasting people’s time. Ответить
• Моксемий, 02 февраля 2024 в 10:21:53   # Если Вы хотите получить качественный сервис, забудьте об этом приложении)
  Сервис уровня 2/10.
  Я был постоянным клиентом в Getir последние пол года.
  Но благодаря их службе поддержки, больше никогда не вернусь.
  Голодные курьеры съедают заказы по пути, и говорят, что я не услышал звонок…
  И так было ни один раз
  Больше не вернусь.
  Даже не возвращают деньги за заказ. Ответить
• Tom king 9: 35, 02 февраля 2024 в 06:16:49   # They don’t do refund when bring me the wrong order. Customer service is disgusting because they finish chat when they like. Ответить
• Paul a. d., 02 февраля 2024 в 01:53:47   # My order wasn’t delivered, but showed “Delivered” status. I contacted support, they told me error occurred, my order is on its way. 1hr later I contacted support again, this time they told me it’s my fault, I wasn’t home. That’s a lie. I explained, that it’s impossible, as I live on the first floor and see everybody who is coming.
  They told me I’m lying, they will not refund undelivered order and are ending support, because they have other customers. Ответить
• Не нужен псевдоним, 01 февраля 2024 в 13:45:24   # Конченые идиоты делают приложение и осуществляют сервис. 3 заказа подряд и все не по моей вине отменены. Полное Г Ответить
• Toluev, 01 февраля 2024 в 03:37:43   # En kötü teslimat uygulaması, sipariş verirken promosyon kodu iptal edildi. destek, unutmayın DESTEK siparişi iptal edemedi, çok yazık ama birdenbire sipariş vermek istemedim ve yanlışlıkla sipariş verdim. sonunda destek konusunda bana yardımcı olmadılar ve promosyon kodu silindi. Çok üzgünüm. 0 puan veriyorum! Ответить
• Sue h91, 01 февраля 2024 в 01:09:24   # Hırsızlar! Yalancılar ve yalancılar!
  Çok sık yemek sipariş ettim. Sorunlar bir yıl önce başladı. Önce tam siparişleri koymadılar. Daha sonra parayı çalmaya başladılar, karttan iki kat para ayırmaya başladılar, bu da en az 1000 liradan fazla değil. Sonra siparişleri kendileri iptal etmeye başladılar ve benim yaptığımı yalan söylediler. Şirketinize lanet ediyorum ve hepinizin mahvolmasını diliyorum! İğrenç! Ответить
• Anna030303, 31 января 2024 в 21:08:27   # Tüm mallar sürekli teslim edilmiyor, para iade edilmiyor. sebze ve meyveler bozuk olarak getiriliyor. kimse anlamaz
  
  Not all goods are constantly delivered, money is not returned. vegetables and fruits are brought spoiled. no one understands
  
  постоянно доставляются не все товары, деньги не возвращают. овощи и фрукты приносят порченные. никто не разбирается Ответить
• Hdykdeu, 31 января 2024 в 07:03:35   # Тут самая неудобная оплата. Раньше я платил через Истанбул карту а в новой версии они убрали эту возможность. Другие способы оплаты странные я впервые встретился с ними. К сожалению я не могу пользоваться приложением потому что не могу оплатить заказах хотя у меня есть деньги и карта. ;( Ответить
• Studentivan, 31 января 2024 в 00:59:00   # Но за не имением конкурентов в турции приходится пользоваться.
  
  Не фоток. Не переводов блюд на английский. Всё лагает. Не так давно добавили возможность курьеров в очередь ставить на еде и на том спасибо. До этого было просто «извините нет свободных курьеров закажите как-нибудь в другой раз» Ответить
• K ffffte, 01 февраля 2023 в 12:38:14   # 3 adet siparişim teslim edilmedi. adamların kuryelerin çalışmalarını senkronize edememesi nedeniyle. 3 siparişin iadesi yapılmadı. para yok, sipariş yok. Ответить
• Avenger excellent pro spirit, 01 февраля 2023 в 12:13:55   # The restaurant missed the item in my order.
  
  When the delivery guy came to my apartment, I told him that the Ayran is missing. He replied that he will be back soon and bring it.
  
  Guess what? Nothing! Nobody came.
  
  After 1 hour I contacted their live-chat support and explained the problem, they said they will bring it ASAP.
  
  Nobody came.
  
  I wrote them 3 times, and 3 times they told me fairytales and promised to contact the restaurant and bring it, but NO! NOBODY CAME!
  
  Finally the called me and said “sorry, we will bring it ASAP”. Nobody came (4x).
  
  After 8 hours I haven’t got the item I paid for.
  
  Very poor service and disgusting client-treatment! Ответить
• Bargest72, 01 февраля 2023 в 07:59:46   # This is the worst service of food-delivery I have ever used. 30% of my orders were failed. The can bring you wrong items or forget something. In this case its support promises you to solve a problem saying that they would like to be the best and then… they forget it. Or they gave me 10tl coupon for 40tl-coffee they forgot to deliver. But you will know how big is coupon only when make a next order. Last time my gf ordered coffee and courier couldn’t find a house (I don’t know why, because we could see him in a window) and decided to cancel the order because of “my gf’s fault” - in this case service don’t give you money back. I would like to recommend to avoid this service if you don’t to lose your money :( Ответить
• Igor. nikolaevich., 01 февраля 2023 в 06:43:13   # Не заказывайте, просто не привезут, и будут бубнить тратя ваше время, чат бестолковый, там никто не поможет. Ответить
• Пппрроааиромаа, 01 февраля 2023 в 00:19:42   # Bazı restoranların asla kuryeleri olmaz. O zaman bu restoranlar neden bunları sunuyor? Yarım saat boyunca bir yemek seçiyorsunuz, sonunda sipariş veremiyorsunuz. Ve siz bu restoranı seçerken, diğerleri kapandı. Her zaman böyledir. Ответить
• Максютаааа, 31 января 2023 в 04:10:45   # Getir does not deliver to most parts of Bodrum. Torba, bitez (part of it), ortakent and so on. pointless application. you need to equal Yemeksepeti Ответить
• Камуам1991, 31 января 2023 в 03:01:38   # “Our nearby couriers are currently out on delivery. Can you please try in a few minutes?” this is the most uncomfortable and annoying experience in relation to the user experience. I once clicked on this message for about an hour, every couple of minutes. I was wondering how it works. its incredibly inconvenient. why not just put a person in a waiting queue from which he can get out?
  
  Second one - ETA time is completely useless. If it 10-20-30 minutes it can be 60-90-120
  
  Support team awkward - once I’ve been waiting my coffe (same bullying) for one our and they rejected my ask to cancel order.
  
  And once I order burger and they cancelled my order and don’t refund my money. Just said we can’t do that! Total fraud Ответить
• Clownshut, 31 января 2023 в 01:29:05   # Now there is a hacker attack on Getir, food can be ordered from your account and money will be withdrawn, be careful.
  /
  Şimdi Getire bir hacker saldırısı var, hesabınızdan yemek sipariş edilebilir ve para çekilecek, dikkatli olun Ответить
• Evgeniy ginner, 30 января 2023 в 14:23:37   # 1,5-2-3 hours delivery from their own stock within 10 minutes walking. After that - no promo codes as an excuse, not even “sorry”. Nothing. And now you can’t even cancel your stuck order, because support just doesn’t work ‍♂️
  Well done, guys! I hope you could “taste your own pill” someday. I actually hope that you will get 3 hours delivery every time you will try to order something. Especially when it’s FREAKING EVENING. Ответить
• Viceromanov, 30 января 2023 в 12:24:03   # Fraud. Scam. Data collecting. Lies. Money stealing. How is it even possible that this app is still in App Store?! Don’t use it. Save ur money & time. And read recent comments about this app. Not the ones that showed in main section. Ответить
• Iggoorr, 30 января 2023 в 11:24:35   # Worst application for delivery ever. I spend lots of time to chose, then card problems, then, only after payment try they say about LIMITS on basket. Don’t recommend, seems no logic inside it Ответить
• Ngiza, 30 января 2023 в 10:14:57   # I waited for my order for 2 hours, after which my order status changed to delivered. It wasn’t! So I waited for two hours, didn’t get my food, contacted the support, and refused to return my money. Never gonna use it again. Ответить
• Швахин, 30 января 2023 в 07:01:18   # Сняли деньги, заказ не привезли, поставили статус «доставлено». Служба поддержки проблему решать отказалась. Деньги не вернули, заказ не увидел. Ответить
• Jk memory, 29 января 2023 в 13:51:10   # При оплате картой вы останетесь в дураках. Доставку могу не привезти или списать дважды деньги за один заказ. Поддержка никогда эту проблему не решит и деньги не вернет. Чтобы ты им не написал. Ответить
• Barmablack, 29 января 2023 в 08:42:30   # Absolutely useless. 100%.
  No response if you ask about money return or why they canceled your order, they just skip you.
  If they don’t like your questions they throw you away.
  
  That’s how it works. Ответить
• Yyyylia, 21 июля 2022 в 21:59:48   # I made the order and they didn’t delivered it, but took the money. I wrote 10 times to support team and they just ended the chats. Last time they even deleted my “previous order” and told me that I didn’t have one. I gave the screenshot shot with money taken, but nothing ‍♀️
  
  Please don’t use this application! Ответить
• Janeconner, 21 июля 2022 в 19:19:30   # Teslimat hızını ve ürünlerin kalitesini gerçekten beğendim! Ayrıca, tüm ürünlerin markalı paketlerde özenle dizildiğini ve bende iyi bir izlenim bıraktığını belirtmek isterim. Çok memnunum! Çok teşekkürler! Daha sık sipariş vereceğim! Ответить
• Мавлюд7474, 20 июля 2022 в 19:47:05   # Yogunluk sebebiyle yazisi çikiyor dene dene yenilenmiyor durum eskiden siraya ala basiyodun ve yogunluk bitince sana geliyordu sira…. Ответить
• Халид982, 20 июля 2022 в 05:40:38   # Yemeği 30 dakika yerine 2,5 saat sonra getirdiler, aradım Getir’i önce birisi yaşan söyledi, iade hakkınız yok dedi, sonra yine aradım başkası diyor yanlış bilgi verdiğini söyledi, dedi poşeti atmayın 2 gün içinde alırlar, 1 aydan fazla geçti, her hafta aradım dediler hallediyorlar. Çok ayıp gerçekten, direşip ben yüzüme yalan söylüyorsunuz, konu siparişe verdiyim para değil, sizin müşterilerinizi önemsememektir. Her gün sizin servisinizi kullanıyordum bu olaydan sonra sildim. Hiçkimseye de tavsiye etmem. Yemeksepetine geçiyorum. Ayıp olsun! Ответить
• Donprus, 20 июля 2022 в 00:31:16   # Due to high demand (7/24) in our stores, we are unable to take your order. Please try again later ( I’m trying every 20 minutes all day long) Ответить
• Disgruntled old hag, 19 июля 2022 в 09:28:53   # I’ve been constantly using this app since I came to Istanbul. The website is down a lot, 502 errors show up.
  A few of the listed restaurants are really far away and cancel my order, no idea why something that far away would be listed.
  Today it won’t accept my card, which it did all month, and which I used to pay for delivery from another app in the afternoon. Occasionally it also glitches and won’t let you tip the delivery guy. The app has a lot of technical issues that are near daily.
  
  The interface is also very cluttered, making it hard to find what you need. Otherwise, it is a pretty generic delivery app.
  
  The service is ok most of the time, but I’ve had orders show up really late, cancelled with no explanation, and occasionally got a soggy bag that was torn and everything was drowning in coffee. Sometimes it is also impossible to get delivery for hours at a time because all couriers are out on delivery, which is a bit bizarre. Ответить
• Dmit865, 19 июля 2022 в 02:41:04   # Good app, the only thing they cant do - deliver. Which is funny because it’s a delivery app. 2/3 times they don’t have available delivery guys in Antalya, so I order through Getir with restaurant deliver when I can Ответить
• Or1984, 06 июня 2022 в 07:35:05   # Absolutely automated answers to all your questions. Low quality of restaurants. The worst delivery app is İstanbul. Don’t pay money for delivery, you won’t get them back Ответить
• Littledreams75, 30 апреля 2022 в 08:36:34   # I ordered food, waited for an hour. Then it cancelled it self. Support that that “the courier couldn’t reach me” what was totally untrue. I had my phone lying besides me, nobody called the doorbell, nobody came (bec security calls when someone comes). I tolled my story to support — 6 operators “send me far away”, saying that “courier couldn’t reach me”. When I said that - you can come and look shoots from the video cameras, every one was just stopping the conversations. That’s fraud! Never use it! Ответить
• Maria grigorieva, 29 апреля 2022 в 14:35:37   # Súper súper rápido siempre, muy majos todos los repartidores y muy buenas promociones! Muy recomendable Ответить
• Jemsru, 29 апреля 2022 в 03:13:13   # The app is ok, and delivery is fast. But I’m getting logged out on a constant basis after several days of not using the app.
  Please fix it, very annoying! Ответить
• Anastasia k, 28 апреля 2022 в 11:00:29   # Can’t register with my Russian phone number. It’s not technically possible according to the support team. Ответить
• Uffvhjkn, 08 апреля 2022 в 16:37:33   # Cool that app has english language and if there are no errors before order u can really have good food at your home!
  But disadvantages are also big - cannot add my card(not Turkiye) and because of that cannot make an order from a lot of place, you can see some strange errors that doesn’t allow you to make an order(for example, if you order from locals and you are clicking to “order” and you might see smth like “the seller doesn’t have an item”-what itemhow can i know that?no clue from error).
  
  I hope,u will listen your customers and make getir great. Ответить
• Небедный йорик, 06 апреля 2022 в 13:12:54   # So, I spend 20 minutes to choose what stuff to buy.
  And then the fun part starts!
  
  First, their warehouse fell offline and stayed there for half an hour.
  Then, they refused to accept my basket because it was too heavy. Several times. They don’t tell you that until your try to commence payment.
  
  In the end, after the basket got light enough, they casually told me that they can’t deliver certain products (which?) to my area.
  
  Thank you for wasting an hour of my time. Worst grocery delivery experience ever. Ответить
• Adeo22, 12 сентября 2021 в 18:03:40   # Если вы собираетесь заказать продукты домой или еду, лучше обходите стороной.
  Во-первых, постоянно опаздывают, ездят по всему Стамбулу, прежде чем привезти вам товар, что он становится ужасным.
  Во вторых, всегда чего не то доложат, деньги не возвращают, товар не привозят, курьеры врут на каждом шагу.
  Пользуйтесь их прямыми конкурентами,с таким отношением там я не сталкивался. Ответить
• Chrischrisko, 12 сентября 2021 в 16:47:00   # Поддержка не говорит по английски. Не привезли бананы - позвонила в поддержку - на плохом английском мне предложили, чтобы кто-то перезвонил, кто говорит по-английски. Я согласилась. Мне начали названивать в четыре ночи! Айфон разрешил второй входящий звонок (режим сна), и меня бодро по-турецки что-то начали спрашивать. Я начала разговаривать по-английски, сразу бросили трубку. Не было бананов, теперь нет ещё и сна. Как вообще это понимать Ответить
• Devataro, 25 июля 2021 в 04:18:15   # Вроде отличное приложение, классные скидки, но не для иностранцев. В оплате онлайн методом российскую карту нельзя добавить, соответственно нельзя воспользоваться ни одной из акций. Ответить
• Kallipigos, 22 июня 2021 в 11:18:24   # Doesn’t work with international bank cards.
  As well no Apple Pay option which is weird in 2021‍♀️ Ответить
• Victorianna777, 22 июня 2021 в 02:18:50   # Very bad service, money was debited from the card, order was not delivered, the support service says they will call back, but they do not call back and do not solve the problem, seems like they don’t care about costumers Ответить
• Grigorash1, 27 декабря 2020 в 23:03:07   # The service requires that your bank support a local security protocol, so it’s useless for visitors. Extra star because the app looks good. Ответить
• Madam. s. toporom, 27 декабря 2020 в 19:44:02   # I’ve been using Getir for well over a year and have always been satisfied with the offers they have and service they provide. But today I’d like to thank Getir for being reliable in these weird times. I’ve noticed that Getir changed their delivery to contactless quite early and then allowed to tip couriers. I’m really grateful for the job couriers are doing and hope little tips I and others are leaving are of a bit of help. Thank you for your hard work! Stay safe and healthy. Ответить

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