Deliveroo: Food delivery

от Deliveroo

Цена: БесплатноУстройства: iPhone, iPad

Версия: 3.250.0 от 10 сентября 2024 Язык: Русский Размер: 184.8 Мб Возраст: 12+ Официальный сайт: https://deliveroo.co.uk

4.75 (1) AppStore: 4.72

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Отзывы о приложении Deliveroo: Food delivery (26)

Customer8265337, 03 февраля 2024 в 06:03:21 # The order was cancelled without any reason, the voucher for the first purchase was allegedly used, although there was no order, moreover, the price doubled during checkout for no reason again… Do not recommend. Ответить
Krasulya, 02 февраля 2024 в 14:10:06 # This is crazy. i accidentally found out that i was paying for months for deliveroo plus and i’m not sure if i bought it

i can’t cancel it in the app. FAQ suggest try it in the website - but there is no such button on the website. and support just doesn’t reply to messages

cancel my subscription! Ответить
Ащщраж, 01 февраля 2024 в 14:30:18 # I’ve downloaded the app for the first time and got a notification that I can get an offer on my first order with the promo code. I did not take a screenshot of it because it said the offer would be saved to my account, though for reasons unknown there’s no code saved to my account and since I do not have a screenshot of the code I’m unable to use it. There’s no information about the code on the site as well. Ответить
Andy991199, 31 января 2024 в 14:46:19 # Very dissapointing, I have chosen restraint and meal, started to make order but I couldn’t register order without UAE sim-card where I was a tourist. It’s nonsense in 21st century! Ответить
Ekaterina. vasilenko, 02 февраля 2023 в 03:43:26 # Awful delivery service! Some parts of my order are constantly missing and support doesn’t work! When I was ill I ordered some medicines and food, I got only food, no answer from delivery man, nothing helped no money refund, no explanation! Now I was waiting for my salmon for breakfast and they just didn’t deliver it! No breakfast! it’s theft you know? Ответить
Diman688, 01 февраля 2023 в 20:57:25 # Не добавляется промокод на первый заказ. Пишет, якобы он уже использован, хотя я не делал заказ. Проблемы с оплатой Ответить
Qwthbsjdixbsb, 31 января 2023 в 11:33:55 # They take your money (more than 200 aed) and didn’t deliver
Support service only recommended to call to the restaurant!

Don’t use this app Ответить
K s k s k s, 30 сентября 2022 в 10:14:48 # They doesn’t deliver your food, they delete support chats and you don’t get any answers, they doesn’t return to money! But always said SORRY Ответить
Hayd, 23 июля 2022 в 01:22:39 # Used the app for two years in Paris. Had issues with delivery guys almost religiously - most of them couldn’t understand very detailed instructions for finding my apartment and that often made them mad, even if I was in the right of not being content with how they provide the service. That was definitely not the problem with how the directions were written, because other services and courriers found them pretty straightforward and never got lost.
But what was the last straw is that this week I got robbed. The delivery guy bringing my order first had made some weird movements on the map which led to delivery time being postponed, but then, while being 5 minutes away pressed that he already delivered the order without even contacting me. I tried to do something through app’s order help first, but it stated that they’re very sorry but can’t do anything about it. Then, I called the customer service, which was a nightmare. They tried to convince me that the delivery guy was waiting for me for a while and then left. I was looking at the map, following my order progress - so I would have never missed it. And even if some of them don’t understand the directions, they call. This time - no calls. Not even one missed or anything. But I was still denied in getting my money back! It is outright a robbery in a broad daylight. Disgusting and outrageous service without a tinge of respect to its loyal customers. Never going to use it again. Ответить
Фыва888, 10 апреля 2022 в 03:13:01 # Tried to order food in Dubai and couldn’t pay online with either card or Apple Pay (the problem is not on the bank’s side). After that, I found out that the discount code for the first order no longer works, although I didn’t actually place the order. And the epilogue: I tapped the Help button on the order page, but faced an empty white page without any contacts. Thanks anyway, for saving money, but not a time. Ответить
Stranger fr, 25 января 2022 в 10:30:32 # Really disappointed that you don’t accept Swile anymore. Used your app multiple times per week, but forced to move to your competitors. Ответить
Юлия123345, 13 декабря 2021 в 04:56:07 # The bad service, they don’t care about customers
Delivery always take long time and they don’t do anything to help Ответить
Alenochka, 06 октября 2021 в 06:03:15 # 2 step verification doesn’t work in your app a d on site, meaning you suck guys, I’m done with you, bad support bad app, bad service Ответить
Lessafreya, 22 июня 2021 в 18:01:16 # Worst customer service ever..
It’s been a while, I received my order that was absolutely disgusting. I wrote directly to Deliveroo customer service asking for a refund, since then - no news.
If you’re not so likely to refund, then why have you even bothered creating your CS?!
I really prefer Uber Eats, never had any issue with them. Ответить
Earl575 amp 8 , - 9! amp 9 quot, 27 декабря 2020 в 11:11:40 # Сделал заказ в макдональдс - отменили его через час, когда я не смог уже нигде больше сделать новый заказ. Отзыв на ресторан при этом оставить не могу. Поэтому вот вам.

Апдейт. Повторил заказ на следующий день. Жду доставку два часа. За два часа можно весь город обойти Ответить
Mrrrkate, 27 декабря 2020 в 06:18:45 # I would prefer the closed restaurants to be filtered out. I understand that the Deliveroo is still trying to promote some of them but I’m not interested in the place that will be “back soon”. If I’m about to order, I’m only interested in the places that are currently working. Ответить
Вощливкнисолр, 27 декабря 2020 в 05:46:57 # Paid 40€, and in the end just received the message “there is a problem” showed on screen in the app.
3 hours left - no food, no money, no answer by phone, no answer by email.
JUST CRAZY! Ответить
Meronia, 16 марта 2020 в 07:16:56 # Half of the food was not delivered in my order, I submitted a request for a refund and no one responded and it’s been 4 days. Terrible. What’s the email I can contact you at? Ответить
Ядвжпт, 16 марта 2020 в 01:35:49 # Нравится удобный сервис. Быстрая доставка. Четко работающее приложение (в отличии от убера, который дважды пытался списать у меня сумму за один и тот же заказ и в итоге проблему так и не уладили, служба поддержки также ушла в тень).
Что не нравится: находясь в Голландии далеко не все меню есть на английском языке, много чего только на голландском. У убера как раз с этим лучше Ответить
Sushi kot, 16 марта 2020 в 01:15:10 # Guys, why do I have to enter my card information over and over again upon every single order? The card I use is always the same, but I have to complete card info each time because the app says “invalid card”. Ответить
882828so, 16 марта 2020 в 01:12:51 # It’s the delivery with the worst policy I’ve ever heard. My friend ordered 4 pizzas for us. And we lost 50€, because she made a mistake of her phone number. They tried to call her, they didn’t try to call to her apartment in the residence. And the delivery guy was waiting about 10 min and after he just left with our pizzas! We were so angry and hungry at the same time.
We will never order again Ответить
Evgen from abu dhabi, 09 марта 2019 в 05:38:30 # Every other time a pin is automatically assigned to a random building in the same area, even if there’s a full address given in the app profile and in the order, and actually you don’t control the pin placement at all..

Unless you notice the mistake, it can take forever to get your order OR you won’t get it at all - the staff is telling lies at all levels: the driver can lie that he delivered the food and it wasn’t accepted, the call center will lie that you would get your order in exactly 3 minutes (and then you’re not getting it even after 20).

Sometimes it works fine, but sometimes it will ruin your meal or your party. Ответить
Ivanko 97, 24 декабря 2018 в 02:27:34 # Yesterday the driver just made the order ‘complete’ in the app without calling the door bell and calling me via phone. He just left for no reason after being around my flat for 5 minutes without delivering my food to me. I requested for a refund because there is now way that I thought that something is wrong with my order as no one called me, but useless Deliveroo Customer Service said that they are not issuing refunds to customers when it is the case when drivers just don’t deliver food providing no reason. As a result, I lost my money. Ответить
Mi hgantan, 08 июля 2018 в 09:26:35 # Ordered 50€ worth of food and the driver left after 3 minutes of waiting. They have a new rule that allows drivers to leave without penalty so they abuse it. Deleted the app and think everyone should. Ответить
Funnygear, 09 февраля 2018 в 11:18:50 # Currently travelling in Russia and Kazakhstan, can’t get into app to order some food for my sister(in Düsseldorf). Nice one, Roo. Ответить
Kirill azart, 04 января 2018 в 13:16:43 # I’ve ordered Libera pizza with additional raw proshuto. Delivery was fast but the order a complete mess. They sent to me sooner other small pizza without additional. Trying to chat with support I’ve got 2,5 euro credit for the next order but no refund. Feeling ripped off. Not going to use this app ever. Ответить