MAF Carrefour

от MAF Carrefour

Цена: БесплатноУстройства: iPhone, iPad

Версия: 24.2.1 от 02 февраля 2024 Язык: Русский Размер: 335.2 Мб Возраст: 4+ Официальный сайт: https://www.carrefouruae.com/

4.66 (1) AppStore: 4.55

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Отзывы о приложении MAF Carrefour (22)

Kirill rbq, 05 марта 2024 в 23:34:09 # No more chances to use app. On the start local map offer to choose delivery location, but no one location in Doha supported. “Sorry, there is out of our delivery service”, then app stack. Ответить
Dzvlad, 03 февраля 2024 в 09:07:33 # The interface jumps around, loses your screen position, overlay blockers loads too slow, menus don’t hide when needed. It surprised me I even got to the payment screen. Ответить
Ovm93, 03 февраля 2024 в 03:43:57 # The Best technical issues in the world.
Amazing bad work guys. Just beautiful lags and bugs every tap or click!

“Great” job guys. Ответить
Tua777, 02 февраля 2024 в 14:06:17 # Be careful with this app! It just robs you!

I followed the instructions on the app and proceeded to checkout. I’ve chosen payment by credit card, added payment details and typed in security code I got from the bank to confirm transaction.
The app has got frozen for about 15 sec processing my order and then showed me : “Sorry, your order didn’t go through. Please try again or contact customer support.”
When I checked my credit card balance, I found that the money was withdrawn.
I contacted customer support by 800-73232, they registered my request and sent me notification by sms. After a few hours I got another sms telling me that they are so glad to inform me that my issue was solved. How they solved it I don’t know, but I didn’t get my money back.
Ive been calling support all day to get the needed answers but as you might have guessed already all I got: “All lines are busy now…” Ответить
Maxfox2015, 02 февраля 2024 в 01:22:59 # Always cheating, several times sent promo codes that didn’t apply, customer service doesn’t want to help you. Many times the delivery delays. Definitely it’s the worst service and company Ответить
Anastasia vic, 01 февраля 2024 в 23:11:33 # Georgia. It’s not gonna work. No products available, though we have at least two Carrefour stores within walking distance. Tried sending a message to technical services, it won’t be sent. Have never seen anything so useless. How come a company that big and known can’t provide a working app. Pathetic. Ответить
Evgeniy ginner, 01 февраля 2024 в 16:52:14 # As ALL people who used this app I’m gonna say the same: awful app, awful customer service.
The app itself is full of bugs, it’s not user friendly, they take money from your credit card but the order doesn’t go through. “We’re experiencing technical issues “ - is their official motto. You’ll see it more times then you will actually see the groceries in the app.
When you try to contact the support, they ask you for order number. But how the hell am I supposed to have one if my “order didn’t go through” It’s not even shown in the app. But my money are gone.

I don’t understand how such a huge company can have such an awful customer experience. This is absolutely unacceptable. Can’t you guys see real ratings of your app and services? Don’t you want to become better? Obviously you don’t and that’s a shame. Ответить
Greg 2014, 01 февраля 2024 в 14:38:35 # My history was over then I tried to sign in using the telephone number from a different profile. The application doesn’t have BACK button. You have to delete it in case of mistake and start with the order from the begging Ответить
Boberforever, 01 февраля 2024 в 12:34:47 # “We’re experiencing some technical difficulties” - this is something you will see very frequently. To be honest, the company deserves much better than this app from early 2010-s.
Of course it is great that they deliver food to your doorstep, but c’mon, it feels that the app was launched and remained in the same condition ever since, with all the glitches remaining. Ответить
Kovalchuk0803, 01 февраля 2024 в 09:29:28 # The app itself is okay. Not good not bad. But customer service is stuck in the Middle Ages. I can’t make a complaint and chat with an agent inside the app… They always force me to call in their support… Why not making a chat in application? Awful service Ответить
Do jhkjvcgj, 01 февраля 2024 в 06:17:04 # App ask me to login again and again, with difficult password, can’t remember them in the system, letting me to use google, fb or Apple profile, but once again asking to use password
Have spend 10 minutes to make the order of two items :(( and I couldn’t Ответить
Vkusno, 31 января 2024 в 16:12:53 # I’ve been waiting for your support reply for an hour and a half. And this “Amani” closes the chat after 2 (!) minutes while I was still typing! Is that a joke?

Also my problem was with my first order. I applied a coupon, placed an order but after that the total sum in my order details changed back (almost doubled). After placing the order it was 50 aed. In an hour in showed 81 aed (in “my orders” in the app. It that a joke too or what?

So here we are: your app is not user-friendly AND your support is ignoring your clients AND the delivery guy will be waisting his time because I’m not accepting that order that was supposed to cost me 31 aed less. Ответить
Пользователь150119, 31 января 2024 в 04:01:47 # Delivery is extremely unpredictable. An hour later the scheduled delivery slot carrefour calling you and asking to deliver tomorrow. Don’t you know right at the scheduled time that you are already late? Why are you calling much later when a customer can’t even order in another market in time? Ответить
Paxanich, 31 января 2023 в 18:07:20 # App is lagging all the time, I couldn’t place an order, submit a payment
Previous time I payed for order but they didn’t receive the order and I had to deal with their low skilled support to redeem the money, it took 2”more than 2 weeks Ответить
Бэйтман, 29 января 2023 в 17:00:13 # Application is really awful, for example I’m not able even to register because my mobile number is already used and there no way to cancel registration form or exit to main menu :)))) Even when after app shouting down and restart it’s still launching from registration form which I’m not able to skip. OMG how it’s possible to develop such bugged app in 2022? Ответить
Andrey 77, 29 января 2023 в 09:36:38 # Application is complete horror

Slow; check out is complicated, promotions don’t work as expected. Ответить
Marvin337, 08 апреля 2022 в 12:42:40 # Fresh food is awful, workers at store do not care, just to run faster, not better. Nobody punish them. Buying prepacked / grocery food is ok but do not buy fresh. In online order, any claim is your own problem, not their problem. They will register a claim and return to you ‘in five days’, but I assure you will have to go to the store to settle.

Reply to Carrefour’s reply:
Dear dev[eloper]@mafcarrefour. com,
Thank you for your offer to write to you. Please be assured that I know how to complaint against individual cases, and how to settle my claims, and I did it for sure. However, those cases do not change the style how Cerrefour delivery works. So please let stores managers read the message and improve everyday work of their staff. Ответить
Nik123456789abcdhvc, 08 апреля 2022 в 12:33:19 # It is a shame that such respected company that manages huge chain of retail stores is not able to develop a stable app. This product probably was developed for so called early adopters and is considered a minimal viable product. However we live in 2022 when customers are used to great user experience of Glovo and Wolt apps and dealing with app’s bugs and terrible UI is not the best way to attract the customers Ответить
Missoooooo, 23 января 2022 в 15:09:15 # The code for verification coming only after 15-20 minutes and of course it’s couldn’t be applied. Tried multiple times! And everything is fine with my network! Ответить
Audriiop, 09 декабря 2021 в 16:14:41 # 2 month try to verify my phone number, but it’s not working. Customer support can’t help with this, and all my friends have the same problem Ответить
Kairat88, 04 октября 2021 в 10:16:30 # Excellent and fast service!
Thank you for a good service and opportunity to save time.
But some products are sometimes replaced by others if even it is mentioned “substitution is not allowed”. If some items are out of stock don’t deliver what customers don’t expect.

It happens with milk, some dairy products and bread. Ответить
Ayman abm, 16 марта 2020 в 10:23:46 # These guys unprofessional, I bought a TV with 250+ points for my club, and they didn’t add a single point. Each time I call their CS they keep promising to add the missing points and this been for 2 months now. And each time I hear the same promise without any move from their side. Will never deal with again Ответить